Overview
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| This position is responsible for processing insurance and providing customer service for patients inquiring about their accounts. |
Responsibilities
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- Access and complete accounts in No Response WQ's for practices.
- Assist callers with billing questions and concerns.
- Research accounts appropriately and/or forward to appropriate team member or manager.
- Identify and communicate issues to Revenue Cycle Manager related to payment patterns/denials seen when posting payments.
- Perform daily pulling and posting of insurance EOB's for assigned payors, process ERA's and complete reconciliation report.
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Qualifications
| EDUCATION: |
High School Diploma or equivalent - Required
Bachelors in Accounting - Preferred
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| EXPERIENCE: |
2 years experience of processing insurance - Required
Experience in patient billing and/or customer service is preferred. A combination of education and experience may be considered. |
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