Patient Access Lead

ID 2022-11701
Location
Annie Penn
Work Location
US-NC-Reidsville
Division : Name
Annie Penn Hospital
Department : Name
APH-ER OPT PBX SERVICES
Category
CLERICAL/ADMIN
Position Sub-Category
ADMISSIONS
Position Type
Full Time
Employment Type
Employee
Exempt/NonExempt
Non-Exempt
FTE
1.00
Provider Schedule (specific schedule)
Monday-Friday, 6:00 PM - 2:30 AM
On call Required
No
Sub Category
Admissions

Overview

 
Coordinates and supervises the daily work flow and scheduling of all patient access staff. Responsible for providing feedback on daily processes and staffing issues to the Patient Access Supervisor. Assists Supervisor with staffing oversight, key performance reporting and analysis, QA process and other duties as assigned.

Delivers excellent customer service utilizing Relationship Based Care to advocate for safety, patient preferences, and optimal communication through partnering with patients/families and colleagues, including all internal and external customers.

 

Responsibilities

 

 
  • Staffing and supply orders management according to budget guidelines and department needs.
  • Maintain QA statistics and report results to Supervisor.
  • Oversee the daily activities of the patient access area (Admission or ED) to ensure department standards are met which includes staffing levels for daily assignments and is accountable and participates in the registration work-flow.
  • Assists Supervisor in educating staff of any changes pertinent to their roles.
  • Work closely and professionally with internal and external departments in efforts to maintain a teamwork approach.
  • Collect/request deposits and copays and maintain the performance indicators as outlined in goals; complete daily reporting.
  • Assists in resolving patient concerns. Demonstrates knowledge of occurrence reporting system and utilizes system to report potential safety issues.
  • Assist Supervisor to ensure all personnel department policies and procedures are followed. Acts in capacity of supervisor in his/her absence, and informs supervisor of all issues upon his/her return.

Qualifications

 

EDUCATION:
High School Diploma or equivalent - Required

 

EXPERIENCE:
3 years of Revenue Cycle Experience - Required

 

LICENSURE/CERTIFICATION/REGISTRY/LISTING:
 

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