| The Flow Coordinator is a Registered Professional Nurse with responsibility and accountability for clinical performance of the ED team and patient satisfaction on their assigned shifts. The Flow Coordinator will work directly with the ED Nursing Director in the areas of strategic planning, personnel management and unit operation. |
| Accountable for the coordination of care within the interdisciplinary team. Ensures appropriate delegation while maximizes available resources. -------------------------------------------------- Assists nurse director with evaluation of staff performance. Including interviewing, probationary and annual evaluations, and formal/informal staff counseling. -------------------------------------------------- Assumes a leadership position assisting Emergency Department Nursing Director with 24-hour operation of unit. Functions as ED Clinical Lead nurse. -------------------------------------------------- Follow staffing guidelines to meet budgetary goals. Assesses unit staffing needs and investigates available resources. -------------------------------------------------- Meets with families and patients to resolve customer service issues working in collaboration with the nurse director and patient relations representative. Performs follow up on selected concerns as forwarded by Patient relations or through Quantros reporting system -------------------------------------------------- Monitors, evaluates and mentors competent clinical practice and critical thinking skills of the emergency department staff. In collaboration with director and educator to identify staff competency and learning needs. Identifies individual staff and other needs in relation to educational, psychosocial, and spiritual needs. -------------------------------------------------- Recognizes the behaviors that damage or interfere with effective team building and discusses these with involved team members. Selects appropriate communication approach to achieve outcomes based on individual circumstances. -------------------------------------------------- Through observation and monitoring takes action to ensure all policy and procedures are followed. Makes unit decisions in collaboration with the nurse director and other unit charge nurses consistent with standards of care, department performance standards and goals. -------------------------------------------------- Work directly with the Emergency Department Nursing Director in the areas of strategic planning, personnel management and unit operation. -------------------------------------------------- Works as a change agent providing feedback and support to the change project. Guides the healthcare team in collaborative practice interdisciplinary with internal and external customers. Promotes a healthy environment for staff as well as our internal and external customers -------------------------------------------------- |
| EDUCATION: |
| BSN or ADN with 5 years of ED experience that includes charge duties, with BSN to be completed within 3 years of hire. |
| EXPERIENCE: |
| Required: Minimum of 3-5 years of ED experience Preferred: Charge nurse or management experience |
| LICENSURE/CERTIFICATION/REGISTRY/LISTING: |
| REQUIRED RN | Registered Nurse licensed in North Carolina or a Compact state. Required: ACLS, PALS or ENPC and TNCC PREFERRED |
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