Clinic Front Office Rep Bilingual

ID 2022-12042
Location
Cone Health Center for Children
Work Location
US-NC-Greensboro
Division : Name
MedCenter
Department : Name
HSD-Center for Children
Category
CLERICAL/ADMIN
Position Sub-Category
OTHER
Position Type
Full Time
Employment Type
Employee
Exempt/NonExempt
Non-Exempt
FTE
1.00
Provider Schedule (specific schedule)
Monday-Friday, 8:30 AM - 5:30 PM; alternate Saturdays, 8:00 AM - 12:30 PM
On call Required
No

Overview

Responsible for front office operations. Verify patient demographics and insurance information. Assure completion of intake paperwork. Collect co-pays, schedule appointments, charge entry, pre-authorizations and referrals. Serve as a liaison between clinic and patient.

Responsibilities


Answer incoming calls and schedule appointments accordingly. Mail new patient packets and send letters and document no shows in a timely manner. Follow no show policy. Call new patients the day before their scheduled appointment.

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Check voice mail messages frequently during the day. Take accurate messages and enter into Telephone Notes in each patient's chart in computer system.

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Collect and post copayments and/or patient due balances and perform daily close.

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Distribute and file/scan dictation/correspondence, monitor and distribute faxes and assist clinical staff with any clerical duties (filing, faxing, or copying)

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Greet clinic patients in a cheerful manner. Direct full attention to patients that are present while verifying and entering patient demographics into computer system, as well as process their insurance information. Confirm this information at each visit. A. Copy the insurance card. B. Enter insurance information into computer system (group number, subscriber number, insurance address and phone number) C. Verify insurance eligibility. D. Request and verify referral authorization for appointments

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Moving/rescheduling provider office times as needed (i.e. emergencies, vacations, etc.) in computer system through the provider's template

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Schedule return and referral appointments, schedule tests (CT scans, MRI's, PET scans, PFT's, etc.) and fax appropriate orders. Obtain precertification for scheduled diagnostic tests. Notify pre-cert coordinator for follow-up.

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Qualifications


EDUCATION:
High School Diploma or equivalent, Required

EXPERIENCE:
6 months medical office experience, Preferred

LICENSURE/CERTIFICATION/REGISTRY/LISTING:
REQUIRED

PREFERRED

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