Systems Engineer Sr - Epic Client Systems Administrator - ECSA

ID 2022-12136
Location
ITS Building
Work Location
US-NC-Greensboro
Division : Name
ITS
Department : Name
SW-ITS-Tech Operations
Category
ITS
Position Sub-Category
INFORMATION SYSTEMS
Position Type
Full Time
Employment Type
Employee
Exempt/NonExempt
Exempt
FTE
1.00
Work Hours
40.00
Provider Schedule (specific schedule)
Monday-Friday
On call Required
Yes
Sub Category
Information Systems

Overview

 

Position specifics: This role works daily with many teams to maintain Cone HealthLink, our electronic medical record system and assists with upgrade and optimization projects. This role is critical for smooth operation of Cone HealthLink. 

 

Epic experience and certification strongly preferred. Knowledge of Epic printing, Epic Interconnect and Web Services is essential for success in this role. New hire should expect to seek relevant Epic certification after hire if not currently certified.

 

Skills - Prior experience with servers, virtualization, understanding of cloud technologies and troubleshooting is preferred.

 

 

With supervision, this person is responsible for designing, organizing, modifying, and supporting complex technical infrastructures in our computer environment. This person has expertise in Microsoft Server technologies, Microsoft SQL Server, virtualization, SAN storage, replication and backup technologies, upgrades/applying patches, and troubleshooting and documenting best practices. This person will provide coaching and mentoring to newer team members. In addition, this position promotes high standards in regards to effective departmental and customer service.

 

Responsibilities

 

 
Implements scheduled projects as assigned. Assists in definition, selection, implementation associated with system projects. Communicates project status to appropriate personnel that could impact the scope, delivery, timeliness or effectiveness of system projects.

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Monitors, maintains and supports existing computer systems and infrastructure to help maximize uptime and availability. Analyzes, defines and evaluates product system problems and implements necessary solutions. Researches, tests and documents all system changes, updates and enhancements to ensure system integrity and stability.

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Provide ongoing system support including participation in on-call coverage for off hours.

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Serves as subject matter expert in one or more technical areas. Promotes effective use of hardware and software.

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Works with user community (including departments and project teams) in analyzing, documenting, identifying, designing and providing technical solutions.

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Qualifications

 

EDUCATION:
Required:

Bachelor's degree preferred with 5 years? experience in relevant field, or

Associate's degree with 10 years' experience in relevant field, or

High school diploma with 15 years' experience in relevant field.

Preferred:

Bachelor?s degree in computer science, programming, analytics or other technical field.

 

EXPERIENCE:
Required:

5 years of network and/or system architecture, data integration, or system programming experience in an information systems environment. Previous experience in one of the following: CISCO products, SAN storage administration, datacenter and operating systems administration, or backup management.

Preferred:

Previous healthcare experience

 

LICENSURE/CERTIFICATION/REGISTRY/LISTING:
REQUIRED

Valid Driver's License | Valid Driver's License

PREFERRED:  Certification relevant to role

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