Clinic Receptionist

ID 2022-12744
Location
Crossroads Psychiatric Group
Work Location
US-NC-Greensboro
Division : Name
Cone Health Medical Group
Department : Name
CPG-Crossrds Psych Group Pract
Category
CLERICAL/ADMIN
Position Sub-Category
RECEPTIONIST
Position Type
Full Time
Employment Type
Employee
Exempt/NonExempt
Non-Exempt
FTE
1.00
Work Hours
40.00
Provider Schedule (specific schedule)
Monday-Friday, 8:30 AM - 5:30 PM
On call Required
No
Sub Category
Receptionist

Overview

Responsible for front office operations. Verifies patient demographics and insurance information, collects co-pays and ensures completion of intake paperwork. Assists Scheduler and Clinic Secretary as needed. Serves as a liaison between the clinic and the patient.

Responsibilities


Answer phones, directs calls, takes messages and schedules appointments. Call patients to remind them of upcoming appointments.

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Assist with incoming mail

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Assist with referrals to other physicians, if requested.

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Check patient out at conclusion of visit, collect co-pays and payments at time of service. Record payments in Practice Management Software.

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Have new patients fill out appropriate paperwork, update insurance information, make copies of cards and notify doctor that patient has checked in.

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Provide patient with a copy of our Notice of Privacy Practices

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Schedule follow-up appointments

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Secure a written acknowledgement from patient upon receipt of our Notice of Privacy Practices

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Take care to safeguard patient's confidential information, including, but not limited to: making sure computer screen is not visible to others, telephone conversations are out of earshot of other patients, patient files are not visible to others, conversations with patients are carried out away from others, daily patient appointment schedules are kept in a folder; out of sight, patient encounter forms are kept in a folder, out of sight.

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Use a scanner for insurance card, POA, in Epic System

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Qualifications


EDUCATION:
High School Diploma or equivalent, Required


EXPERIENCE:
2 years, Preferred

2 years front office experience in a physician practice preferred.

LICENSURE/CERTIFICATION/REGISTRY/LISTING:
REQUIRED

PREFERRED

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