|Under the leadership of the Pre-Service Center Management, the Pre-Service Specialist is responsible for completing pre-registration and financial clearance functions prior to the patient?s arrival for service. The Pre-Service Specialist is responsible for collecting and validating accurate patient demographic and insurance information, obtaining pre-certification/authorization as required, and entering all necessary information into Cone HealthLink (EPIC). The Pre-Service Specialist is also responsible for informing the patient of his/her approximate liability, collecting patient liabilities, identifying patients in need of financial assistance and referring patients to financial counseling as necessary.|
This position requires multi-tasking and effective problem solving skills. It is expected that the Pre-Service Specialist will foster positive relationships with all patients in an effort to provide quality service.
The Pre-Service Specialist will remain in full compliance with all departmental, institutional and regulatory policies and procedures. The roles and responsibilities of this job support the mission, vision, values and strategies of Cone Health.
High school diploma or equivalent required.
High School Diploma or equivalent - Required
1 to 2 years of experience required in Patient Access.
Prior experience preferred in Customer Service and Pre-Service (Pre-Registration and Financial Clearance).