Clinic Team Leader Front Office

ID 2022-13240
Location
Alamance Gastroenterology
Work Location
US-NC-Burlington
Division : Name
Cone Health Medical Group
Department : Name
AGI-Alamance GI
Category
CLERICAL/ADMIN
Position Sub-Category
OTHER
Position Type
Full Time
Employment Type
Employee
Exempt/NonExempt
Non-Exempt
FTE
1.00
Work Hours
40.00
Provider Schedule (specific schedule)
Monday-Friday, 8:00 AM - 5:00 PM
On call Required
No

Overview

Directs, supervises, and coordinates the administrative staff activities in the clinic site ensuring the effective and efficient delivery of quality patient care.

Responsibilities


Attends/conducts required meetings and participates in professional developmental activities as decided jointly by administration.

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Develops and amends monthly work schedule for all employees. Evaluates staff needs daily and shifts staff as needed to ensure appropriate office coverage. Monitors and records staff time & attendance.

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Performs provider schedule changes in computer system and manages any re-scheduling of patients.

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Prepares statistical and other tracking reports for the Manager and Administration as needed.

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Provides assistance to patients who call or present to the clinic with billing questions, or as site contact for additional assistance from the ProFee Billing Department.

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Responsible for coordinating the training of all new employees in EPIC, KRONOS, clinic phone system, use of office equipment and MCHS Computer Based Learning. Team Leader must be super-user for all hardware and software at the clinic.

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Responsible for monitoring clinic processes for copay collection, no show charges and form completion.

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Responsible for monitoring facility for needed repairs and maintenance. Reports facility repair/maintenance needs to Facility Manager at the Elam building. Job includes being ?first call? for building alarm system. Ensure supplies are ordered and stocked appropriately for clinic needs.

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Supervision of all administrative personnel in accordance with overall health system and other regulatory requirements. Participates in the functions of recruiting, hiring, disciplining and evaluating personnel with input from physicians and administration as appropriate.

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Works closely with Manager to ensure that site operations are effective and consistent with overall division and Moses Cone Health System.

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Qualifications


EDUCATION:
High School Diploma or equivalent, Required


EXPERIENCE:
1 year, Preferred

1 year medical office supervision experience preferred.

LICENSURE/CERTIFICATION/REGISTRY/LISTING:
REQUIRED

PREFERRED

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