The role of the Patient Access Advocate II is vital to our front office operations. This role allows you to expand on your proven customer service and medical technology skill sets and positions you as the expert liaison for patient and clinic relations. This role primarily focuses on providing excellent customer service, insurance verification, referral management and in some practices orienting Patient Access Advocate I new hires to be set up for success.
Talent Pool: Clerical/Administrative
Assists patients through the registration process verifying patient demographics and insurance information to ensure accuracy for payment processing and insurance billing. Assists new employees with registration workflows.
Follows established protocols for collecting and posting co-pays, payment processing and review of records for bad debt. Adhere to No Surprise Act.
Responsible for maintaining accurate cash drawer and preparing daily deposits and following practice close processes.
Follows practice scheduling guidelines for single or multiple clinics and return, referral and testing appointments Assists new employees with appointment scheduling.
Follows office procedures for incoming calls, messages, voice mail and email and coordinate follow up where needed.
Manages referrals and obtains precertification as needed and notifies pre-cert coordinator for follow up.
Creates a positive guest experience through adherence to Steps of Service protocols. Deescalates situations when necessary.
Trains new employees on general clerical support; paperwork, medical records, faxes, scans, filing, typing, etc. Ensures new patient information is delivered in a timely manner.
Mail new patient packets and contact new patients the day before their scheduled appointment. Adhere to no show policy, send letters and document no shows in a timely manner.
High School Diploma or equivalent.
Graduate of a certified medical office training course.
1 Year clerical experience in medical setting.
Proficient in EPIC Cadence/Prelude
Customer Service experience in healthcare setting.