| Supports daily operations for The Cone Health Cancer Center. Manages office operations including patient registration, patient scheduling, health information management, medical transcription, cash collection, and statistical reporting. Supervises and evaluates the activities of office personnel. Collaborates with and provides support to the physicians and clinical staff, to support appropriate patient scheduling and volume management. Interfaces with a variety of Cone Health departments such as Admitting, Patient Accounting, Health Information Management, Revenue Cycle, etc. to provide information and to assure consistent practices. Participates as a member of the management team in performance improvement, improving the patient experience, policy and procedure review, budgetary planning and monitoring, strategic planning. |
Talent Pool: Administrative/Clerical
| Serves as resource to support business operations: a. Monitors patient volumes and adjusts master schedules to support physicians, mid level provider and nursing staff in resource utilization management b. Supports maintenance of safe, healthy, efficient and accessible working environment c. Acts as liaison with the Information Technology Department to support maintenance and upgrades of information systems. d. Serves as liaison with other Health System Departments to assure appropriate registration, diagnosis coding, charging, collection, medical records management, etc. e. Serves as primary customer service contact for issues related to scheduling, registration, health information management, etc. Resolves issues using appropriate resources. f. Assumes responsibility for business operations of site in absence of System Wide Oncology Revenue Cycle Manager. -------------------------------------------------- Supervises office staff. a. Works with Human Resources Department to conduct recruitment process and hire new employees in accordance with organizational and departmental guidelines. b. Orients all new office staff, assuring that all orientation criteria (JCAHO, etc. are met). Determines staff competency in all major work areas. Arranges training opportunities as needed. Assures orientation of new clinical staff to front office operations. c. Manages performance of all front office staff. Monitors performance and provides direction and feedback. d. Maintains appropriate staff scheduling. Arranges work schedules and time off to assure adequate staffing to support center operations. e. Maintains ongoing communication to assure that staff has current knowledge needed to perform job, participate in problem solving, program planning, goal setting, etc. Maintains appropriate documentation of communication. f. Responsible for KRONOS for all office staff. g. Maintains and coordinates appointments and schedules - MD support (Key MD support staff member, facilitates MD scheduling, CME and PAL with adjustment of patient schedule and all associated rescheduling and follow up. Monthly preparation of and edit of ON CALL MD schedule with follow up to all appropriate personnel. Scheduling of or accommodation of meetings, sales representative requests and marketing requests to MD schedule. -------------------------------------------------- Office operations management a. Demonstrates and in-depth understanding of center operations and office operations. Manages the daily workflow of the team to assure appropriate support for center operations. Recognizes need to change job responsibilities and work assignments related to work flow changes. Works with team to implement these modifications. b. Assures that cash deposits are prepared and sent to cashier on a daily basis. Assures compliance with Cone Health Cash Collection policy and maintains accurate records of deposits, cash box balances and receipt use. c. Manages medical records according to Cone Health policies. Arranges for annual purging/logging and shipping of charts. d. Coordinates activities of team to support active problem solving, assures appropriate service delivery and facilitates achievement of performance outcomes. Serves as a mentor to team for appropriate problem solving. e. Serves as a resource to team members and other center staff for all front office operations. f. Collaborates with management and team members to contribute to departmental decision-making. g. Assists with the development and/or implementation of team, hospital and departmental guidelines and policies. Reviews and updates policies as necessary. h. Participates in goal setting for front office and program. i. Elevates and enhances the patient experience with departments directly responsible for as well as work collaboratively with all departments to provide the best patient experience possible. -------------------------------------------------- Quality management a. Assists with the development of quality improvement plan and objectives. Implements and monitors office operational systems to promote quality and efficiency consistent with program objectives. b. Assures team compliance with all appropriate regulatory and accreditation requirements. c. Engages and promotes the utilization of lean to enhance efficiency and cost effectiveness. Focus on team centered problem solving. -------------------------------------------------- Supports and assists the Vice President and Chief of Oncology with projects a. Assists with data collection, coordination and implementation of projects b. Assists with review of information system needs and selection -------------------------------------------------- Coordinates Cancer Center financial and statistical reporting. a. Assists with collecting and reporting of benchmarking information b. Monitors and refines management reporting systems c. Monitors, reports and analyzes Cancer Center referral and service utilization data. c. Assists with the development of the Cancer Center operating budget. -------------------------------------------------- Demonstrates leadership and accountability, serving as a coach and role model a) Communicates in an open, honest manner b) Shares knowledge and skills with colleagues and others c) Provides peers with constructive feedback regarding their practice d) Recognizes, respects and demonstrates trust in colleagues and their contributions e) Identifies conflict and determines accountability for his/her own role and seeks resolution f) Remains objective and empathetic regardless of personal feelings g) Focuses problem solving toward goals of the Cancer Center. h) Makes decisions based on facts, knowledge and working knowledge of appropriate standards i) Supports team, system and organizational goals j) Demonstrates personal accountability and responsibility for professional growth and development. k) Maintains knowledge and awareness of clinical/managerial practice, issues, trends, regulations and technology l) Uses policies and procedures appropriately for staff and self m. Completes assigned work in a comprehensive and timely manner n. Shows respect and courtesy for all customers, taking action to resolve issues o. Performs other duties and responsibilities as assigned p. Attends 5 hours of continuing education per year. -------------------------------------------------- |
| EDUCATION: |
| Bachelors, Required in Business, Healthcare Administration or related field Masters, Preferred in Business or Healthcare Administration |
| EXPERIENCE: |
| Minimum 2 Years, Experience Required in Healthcare Administration / Management |
| LICENSURE/CERTIFICATION/REGISTRY/LISTING: |
| REQUIRED Drivers License | Valid Drivers License PREFERRED |
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