- Recommends measurable goals and objectives for registration functions monthly, documenting progress of those adopted at least quarterly and showing definitive progress at year's end. Oversee the daily activities of the patient access area to ensure departmental standards are met and maintained, QA statistics, Collection Reports, and all key performance indicators.
- Properly evaluates priorities & adjusts schedules or assignments accordingly so required activities are completed maintaining effectiveness of patient flow, appropriate staffing standards/levels in scheduling. Relieves staff member during employee sick/vacation time. Assumes on-call responsibilities to ensure adequate staffing and problem-solving.
- Continuously assesses employee performance, documenting significant achievements and/or deficiencies, and coaching or counseling, as appropriate, to achieve maximum employee satisfaction and performance. Prepared a substantiated written performance appraisal on each assigned employee and presents via a verbal conference.
- Promptly reviews, investigates, initiates and follows through with corrective action on patient registration problems, errors or complaints.
- Provides for the orientation, training and on-going development of patient registration staff, ensuring that comprehensive documentation systems are established and maintained, so that status, progress and participation can be easily monitored. Keeps employees informed of new procedures and changes in routine as they occur, as evidenced by solicited and unsolicited feedback, and by the presence of communications systems such as minutes of meetings, bulletin board postings, etc.
- Establishes and enforces adequate procedures for the control, documentation, verification and processing of secured deposits and other cash receipts, (as evidenced by satisfactory audits).
- Continuous communication by keeping manager and staff informed, ensuring prompt notification in the event of problems or potential problems. Listen to staff and provide feedback regarding questions and concerns.
- Attends in-service, meetings, and presentation as appropriate and completes mandatory education and competency testing. Maintains current knowledge of third party coverage, sponsorship programs, current credit and collection laws and hospital financial policies
- Performs and oversees responsibilities for assigned areas which include: patient identification, patient registration, point of service collections, when applicable HIM department and charge entry. Maintains timely error work-queues and reports for areas of responsibility (examples):
- Completes follow-up on Consent for Treatment report daily, locating patient family, going to patient rooms/care areas, documenting patient record for effort to contact to obtain consents as well as documenting patient account when follow-up has been completed. Provides education/feedback to staff where need is indicated.
- Reviews Medicare Secondary Payer Report daily, correcting omissions and providing staff with educational feedback.
- Maintains Quality demographic and insurance report (WQ?s) on a daily basis, making corrections where indicated to that claims may go out timely. Provides feedback/education to staff where need is identified.
- Identifies self-pay/problem accounts and routes them to the appropriate financial counselor.
- Claim Edit work queues are maintain in order to ensure charging and billing is not delayed."
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