Financial Navigator (Medical Billing)

ID 2024-26221
Location
Cone Health
Work Location
US-NC-Greensboro
Division : Name
System Wide
Department : Name
SW-Pt Acct-Financial Counselng
Category
CLERICAL/ADMIN
Position Sub-Category
INSURANCE/BILLING
Position Type
Full Time (40 hours/week)
Employment Type
Employee
Exempt/NonExempt
Non-Exempt
FTE
1.00
Workforce Status
Onsite
Work Hours
40.00
Provider Schedule (specific schedule)
8am-5pm
On call Required
No
Sub Category
Insurance/Billing

Overview

The Financial Navigator is responsible for providing financial navigation services for patients and/or their representative. The Financial Navigator will collect and validate patient insurance information, provide pre-service estimates of liability, collect patient liabilities (pre-service and prior debt), respond to patient billing inquiries, establish payment plans, identify and assist patients in need of financial assistance and handle requests for both hospital and physician services. The Financial Navigator provides exceptional customer service by fostering positive relationships with peers, patients, family members and external customers to ensure quality services.

Talent Pool: Corporate Services/Professional

Responsibilities


Obtain accurate patient identification, addresses, and/or any sensitive information with confidentiality.
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Communicate insurance benefits and liabilities with guarantors.
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Fulfill patient requests for itemization of charges.
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Add and verify insurance with eligibility tools or calling insurance companies.
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Establish payment plans, payroll deductions or refund reviews.
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Provide education and guidance for financial assistance policy and guidelines.
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Collect past, current and future payments due and exhibit the ability to provide explanation for financial liability responsibilities.
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Provide excellent customer service through all interactions and resolve financial liability and complaints promptly.
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Act as the liaison with multiple departments such as Patient Relations, Risk Management, and Patient Accounting for patients who have escalated complaints or concerns.
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Qualifications


EDUCATION:
REQUIRED:
High School Diploma or equivalent
PREFERRED:
Associates Degree

EXPERIENCE:
REQUIRED:
3 years of Healthcare experience in registration, collections and financial assistance
PREFERRED:
5 years of Healthcare experience to include registration, collections and financial assistance

LICENSURE/CERTIFICATION/REGISTRY/LISTING:
REQUIRED:
PREFERRED:

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