Communication Specialist - Moses Cone Carelink -1pm-1am - Full-Time

ID 2024-26271
Location
CareLink
Work Location
US-NC-Greensboro
Division : Name
Moses Cone Hospital
Department : Name
MHC-CARELink
Category
CLERICAL/ADMIN
Position Sub-Category
COMMUNICATIONS
Position Type
Benefit Eligible (12-39 hours/week)
Employment Type
Employee
Exempt/NonExempt
Non-Exempt
FTE
0.90
Workforce Status
Onsite
Work Hours
36.00
Provider Schedule (specific schedule)
1PM-1AM PEAK AND 7AM-7PM ROTATING WEEKENDS
On call Required
No
Sub Category
Communications

Overview

The Communication Specialist facilitates communications regarding patient transfers, referral admissions and disseminates transport requests to the transport teams as appropriate as to allow for an immediate response to the patient. In addition facilitates physician-to-physician consultation, referrals and admissions for physicians seeking services from Moses Cone Health System. The Communicator serves as a primary point of contact for Moses Cone Health System and the secondary Market for referrals.
The Communications Specialist will also be responsible for data entry for each incident into the Computer Aided Dispatch System (CAD System), communicating with other departments of Moses Cone and surrounding hospitals, coordinating activities with area public safety agencies and 911 Communications Centers to assist with dispatch and transfer of patients.

Talent Pool: Corporate Services/Professional

Responsibilities


Demonstrates the ability to effectively utilize various communications devices in various situations such as Computers, pagers, voice communications devices (Two-Way Radios) and situations such as Computers, pagers, voice communications devices (Two-Way Radios) and telecommunications systems (Phone Systems).
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Demonstrates clear and coherent communication skills with all persons throughout the secondary market and within the health system. Maintain ongoing communication with all transport units throughout the entire transport process.
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Performs data entry for patient referrals, physician consults, unit response times and other data collection and incorporates this information to improve the referral and dispatch process.
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Demonstrates the ability to receive, appropriately triage, and facilitate all incoming communications in an efficient manner. The communicator notifies the Charge Nurse of potential problems, real situations and delays of patient transport.
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Maintains accurate and complete follow-up information with referring and receiving physicians and facilities.
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Ensures completion of all patient charge information generated by CareLink and coordinates its timely entry into the billing interface.
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Contribute to the unit's departmental annual objectives as defined by the Director each year.
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Performs other duties and responsibilities as assigned.
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Qualifications


EDUCATION:
High School Diploma or equivalent, Required
Required: Medical terminology course completion or equivalent experience
with medical terminology required.

EXPERIENCE:
1 year office support experience required, 2 years preferred
Previous experience with Microsoft Windows? based computer
applications preferred.
2 years previous telecommunications experience preferred in a 911
Center or equivalent Public Safety Dispatch Center.

LICENSURE/CERTIFICATION/REGISTRY/LISTING:
REQUIRED
BLS (CPR)-American Red Cross or AHA Healthcare Provider
PREFERRED
North Carolina Medical Responder preferred.
EMT or EMD certifications preferred.
APCO Basic Telecommunicator certifications Preferred.
Public Safety experience preferred. (Police, Fire , EMS or 911
Center)

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