| This position is accountable to supervise the activities of employees in order to produce timely, quality lab results to assist physicians in diagnosis and treatment of our patients. Also, this position serves as a resource for clinical staff members in all areas inside and outside of the department. This position is accountable for overseeing department staffing plans and schedules, assignments, timekeeping and conducting performance appraisals. Includes counseling/coaching employees while providing quality care for patients, including neonates, pediatrics, adolescents, adults and geriatrics. |
| Provides leadership for the department in meeting organizational goals and objectives, assists Phlebotomy Services Regional Manager or Director with the daily activities of department employees to ensure timely, accurate reporting of laboratory procedures to include: ? Ensures Staffing and Scheduling Improvements and Requirements ? Assists Coordinators with Shift Coverage ? Performs Annual Competency and Staff Appraisals ? Employee Counseling/Corrective Action ? Ensure Staff Completion of Yearly Requirements (TB, Flu, Fit Testing) ? Attends leadership meetings when appropriate. ? Collaborates, supports and inspires other leaders in phlebotomy departments at other facilities -------------------------------------------------- Assists in implementing performance improvement activities. Operationalizes the QA/QC program for department. Facilitates staff QA/QC education and participation. ? Monthly QA ? Monitoring and Remediation ? Competency Monitoring ? Oversees Accreditation Standards ? Researches and provides follow up regarding departmental incidents and Safety Zone Portals. ? Skills Fair Coordination ? Student Training Facilitation -------------------------------------------------- Assists with meeting department Patient Satisfaction Goals to include: ? Demonstrating resolution in service recovery ? Monitoring PG Patient Satisfaction for all sites Patient Satisfaction Improvement planning and execution -------------------------------------------------- Assists with meeting PG Employee Satisfaction Goals: ? Building and preserving collaborative relationships and team building activities. ? Departmental Rounding (Rounding with Department Leaders from all departments ? as needed/quarterly) ? Employee Partnership Action Planning and Execution ? Coordination of Doctor?s Day and Other Organizational/Community Events -------------------------------------------------- Assists with meeting Departmental and Organizational Financial Goals ? Monitors Inventory Control ? Monitors and ensures Labor Management is within goal using Operations Advisor Tool. -------------------------------------------------- |
| EDUCATION: |
| Required - High School diploma or equivalent. Preferred - Bachelor's degree |
| EXPERIENCE: |
| Required - If high school graduate, must have 5 years of leadership or high performing experience in a high complexity laboratory If Bachelor's degree, must have minimum of 2 years clinical experience in a high complexity laboratory. Preferred - Supervisory experience |
| LICENSURE/CERTIFICATION/REGISTRY/LISTING: |
| REQUIRED BLS (CPR)-American Red Cross or AHA Healthcare Provider Current Phlebotomy licensure from one of the following approved agencies: ASCP (American Society for Clinical Pathology) or ASPT (American Society of Phlebotomy Technicians) or NHA (National Healthcareer Association) OR Medical Technologist from ASCP (American Society for Clinical Pathology) or NHA (National Healthcareer Association) PREFERRED |
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