Patient Engagement Agent

ID 2024-28356
Location
White Box
Work Location
US-NC-Greensboro
Division : Name
Hospital Clinic Operations
Department : Name
HCO-CV ADMIN SUMMARY
Category
CLERICAL/ADMIN
Position Sub-Category
SCHEDULER
Position Type
Full Time (40 hours/week)
Employment Type
Employee
Exempt/NonExempt
Non-Exempt
FTE
1.00
Workforce Status
Onsite
Work Hours
40.00
Provider Schedule (specific schedule)
M-F from 8am till 5pm
On call Required
No
Sub Category
Scheduler

Overview

 
The Patient Engagement Agent assists with handling all first call resolution for practices assigned to the call center. Working under minimal supervision, this role is responsible for scheduling emergency and non-emergency protocols of the various departments served, as well as managing community calls for any inquiry to the health system. For procedures, this position may pre-register the patient, verifying insurance, and assist with making referrals. The schedule for this position is Monday - Friday, 8AM - 5PM.
Talent Pool - Administrative & Clerical

 

Responsibilities

 

 
  • Answers all inbound and/or places outbound telephone calls as assigned and appropriately directs callers and ensures all calls are handled efficiently and in a timely manner. Consistently exhibits the highest level of service to all callers and fellow staff.
  • Assists with identifying and initiating necessary referrals for specialist appointments, procedures and tests.
  • Contacts patients by phone to remind them of upcoming appointments, relay instructions and/or to ask follow-up care questions as needed. Cancels and reschedules appointments as needed.
  • Opens, sorts and distributes all types of mail and correspondence as is necessary and assigned.
  • Organizes, expedites and follows-up on any paperwork related to patient care.
  • Schedules various types of appointments for providers and communicates any necessary instructions to the patient.
  • Takes requests for refills, labs and test results, if required. Assists with patient call backs as is appropriate.

Qualifications

 

EDUCATION:
Required: High School Diploma or equivalent

 

EXPERIENCE:
Required: 1 year of experience.

 

LICENSURE/CERTIFICATION/REGISTRY/LISTING:
 

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