Patient Access Specialist

ID 2024-29522
Location
Annie Penn
Work Location
US-NC-Reidsville
Division : Name
Annie Penn Hospital
Department : Name
APH-Patient Access
Category
CLERICAL/ADMIN
Position Sub-Category
ADMISSIONS
Position Type
Benefit Eligible (12-39 hours/week)
Employment Type
Employee
Exempt/NonExempt
Non-Exempt
FTE
0.94
Workforce Status
Onsite
Work Hours
37.60
Provider Schedule (specific schedule)
Monday - Friday 3p-11p no weekends
On call Required
No
Sub Category
Admissions

Overview

The Patient Access Specialist is responsible for guiding patients through the admissions process by screening patients for eligibility, preparing patient information for clinical staff, and answering patient questions. Working under direct supervision, this position also gets patients ready for intake, processes them during admission, and guides them through discharge. Talent Pool: Administrative & Clerical

Responsibilities

 

 
  • Utilizes tools and resources to perform responsibilities accurately and efficiently, including documentation of requests and responses to ensure accuracy in the clinical, employee, regulatory and/or financial record, as defined by job scope.
  • Collects patient demographic data, obtain insurance information, and verify eligibility and benefits.
  • Collect patient financial liability at time of service.
  • Meets productivity requirements to ensure excellent service is provided to customers.
  • Identifies patient needs by asking questions to interpret, analyze and anticipate the patient situation in order to resolve problems, route requests or initiate emergency dispatch, utilizing effective customer service skills.
  • Demonstrates a willingness and ability to work collaboratively with others for concise and timely flow of information.
  • Communicates issues or potential issues involving customer service and process improvement opportunities to management.
  • Performs other duties as assigned.

Qualifications

 

EDUCATION:
Required: High School Diploma or equivalent

 

EXPERIENCE:
Required: 1 year experience

 

LICENSURE/CERTIFICATION/REGISTRY/LISTING:
 

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