Patient Access Advocate Lead - Triad Foot Center

ID 2024-30453
Location
Triad Foot Center - Greensboro
Work Location
US-NC-Greensboro
Division : Name
Cone Health Medical Group
Department : Name
TFC-Greensboro
Category
CLERICAL/ADMIN
Position Sub-Category
OTHER
Position Type
Full Time (40 hours/week)
Employment Type
Employee
Exempt/NonExempt
Non-Exempt
FTE
1.00
Workforce Status
Onsite
Work Hours
40.00
Provider Schedule (specific schedule)
Monday - Friday
On call Required
No

Overview

The Patient Access Advocate Lead works with the patient access team and creates a welcoming environment for internal and external customers. Working minimal supervision, this position ensures accuracy and efficiency in accordance with practice protocols.

Responsibilities


Acts as a resource to be the first point of contact for patients and guests upon entrance.
Supports internal and external customers in the office to ensure a positive guest experience and inviting work environment.
Reviews registration edits in Charge Review and Claim Edit work queues in a timely manner and updates based on insurance knowledge work, as appropriate.
Collects eligible copays consistently and has a high collection rate.
Reviews registration of patients and ensures processes and procedures are followed according to organization standard.
Trains and supports new hires in the department as well as advises on payment postings and insurance questions.
Performs other duties as assigned.

Qualifications


EDUCATION:
Required: High School Diploma or equivalent

EXPERIENCE:
Required: 5 years

LICENSURE/CERTIFICATION/REGISTRY/LISTING:

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