Patient Access Specialist

Cone Health's Patient Access Team is seeking compassionate and knowledgeable individuals who are passionate about making a difference in the lives of our patients, communities, and teams. As a Great Place to Work-Certified organization, we empower you to create a meaningful career within a supportive culture of care, inclusion, growth, and compassion. This isn’t just a job—it’s a calling. Our brand promise is: We’re right here with you!

If that resonates with you, you’re the perfect fit for our team! We have various positions available at our five acute care hospitals and behavioral health facilities across the Triad (Guilford, Alamance, and Rockingham counties). Both full-time and part-time options are offered, with flexible schedules across our campuses.

Enjoy work-life balance with primarily Monday-Friday, first-shift hours, varying by location. We also offer wellness initiatives like massage therapy, on-site fitness facilities with free classes, and rewards for physical activity. Plus, take advantage of tuition reimbursement and engagement programs like book clubs, diversity councils, and shared governance opportunities.

• Utilizes tools and resources to perform responsibilities accurately and efficiently, including documentation of requests and responses to ensure accuracy in the clinical, employee, regulatory and/or financial record, as defined by job scope.
• Collects patient demographic data, obtain insurance information, and verify eligibility and benefits.
• Collect patient financial liability at time of service.
• Meets productivity requirements to ensure excellent service is provided to customers.
• Identifies patient needs by asking questions to interpret, analyze and anticipate the patient situation in order to resolve problems, route requests or initiate emergency dispatch, utilizing effective customer service skills.
• Demonstrates a willingness and ability to work collaboratively with others for concise and timely flow of information.
• Communicates issues or potential issues involving customer service and process improvement opportunities to management.
• Performs other duties as assigned.