Patient Access Ed Registration Specialist

Cone Health System, Emergency Department Patient Access is searching for caring and knowledgeable individuals who are passionate about giving back to our patients, communities, and supporting our teams in a fast-paced environment.

As a Great Place to Work-Certified organization you'll be empowered to make your career meaningful-within a supportive culture of caring, inclusion, growth, and compassion. It's more than a job, it's a calling. Our brand promise is We're right here with you! If that speaks to you, you belong with us!

We have multiple positions throughout our 5 acute care hospital and behavioral health facilities, and 3 MedCenters across the Triad (Guilford, Alamance, and Rockingham counties).

Flexible work schedule with both full time and part time options are available with varying days/shifts 24/7.

We offer team member wellness initiatives (massage therapy, onsite fitness facilities with free fitness classes, and rewards for physical activity),

Tuition Reimbursement, and Team member engagement programs (book clubs, diversity councils, and shared governance).

The Patient Access ED Registration Specialist is the first point of contact and creates a welcoming environment to include anticipation and action on the needs of our internal and external customers in the emergency department care setting. The role is responsible for accurately identifying patients and completing demographic, financial, regulatory and medical information.

• Utilizes tools and resources to perform responsibilities accurately and efficiently to obtain and enter required information for registration into the electronic health system.
• Follows prescribed procedures for positive identification and medical record number assignment and
• Reviews demographic and insurance information for completeness, and follows through with correcting any deficiencies, so collection efforts are not delayed due to insufficient or incorrect information.
• Ensures EMTALA compliant registration steps are taken for emergency department patients. Identifies patients who present with critical symptoms and activates clinical protocols.
• Ensures ALL appropriate regulatory signatures are obtained.
• Thoroughly and accurately documents insurance verification information, identifying deductibles, copayments, coinsurance, and policy limitations and verifies patient liabilities with payers, calculates patient payment, requests payment at the time of registration and documents in the EHR.
• Consistently displays good customer service behaviors to ALL patients and visitor to promote positive patient experiences.
• Assists patients to their destination as needed and manage patient visitor flow according to hospital policy and safety guidelines.
• Performs other duties as assigned.