Practice Leader III

ID 2025-34554
Location
Elmsley
Work Location
US-NC-Greensboro
Division : Name
Ambulatory
Department : Name
AmbSvc - Elmsley
Category
PROFESSIONAL/MNGMNT
Position Sub-Category
PROFESSIONAL/MNGMNT
Position Type
Full Time (40 hours/week)
Employment Type
Employee
Exempt/NonExempt
Exempt
FTE
1.00
Workforce Status
Onsite
Work Hours
40.00
Provider Schedule (specific schedule)
Monday - Friday, 8:00am-5:00pm
On call Required
No
Sub Category
Professional/Management

Overview

The Practice Leader III is responsible for staff management and daily departmental operations. Working under limited supervision, this position addresses performance issues, develops action plans, and facilitates the onboarding of new staff, APPs, and physicians, ensuring they have the necessary resources and support for their work environment.

Responsibilities


Manages assigned administrative and clinical staff; recruits, hires, and terminates personnel as needed to maintain efficient workflows, ensures adherence to policies, and schedules coverage for vacant positions.
Reviews timekeeping (Kronos), conducts employee evaluations, utilizes iCompass, and conducts stay interviews to support staff development and retention.
Manages the training of new employees in administrative workflows, supervises established protocols for administrative activities, and ensures competency check-offs for all staff to maintain high standards of patient care.
Ensures a positive guest experience by enforcing Steps of Service protocols and deescalating situations when necessary, enhancing patient satisfaction and clinic reputation.
Serves as a resource for team members helping all workflows as volume and staffing require, contributing to efficient clinic operations, and managing the ordering and maintenance of office and clinical supplies as needed.
Measures and implements performance improvement activities to enhance clinic efficiency and patient care quality, aligning with industry standards.
Performs other duties as assigned.

Qualifications


EDUCATION:
Required: Associate Degree in business, finance or healthcare related field.

EXPERIENCE:
Required: Four years proven medical practice experience; Prior history (formal) of team leadership; Proficiency in EPIC CAD/Prelude, etc; Customer service experience in a healthcare setting

LICENSURE/CERTIFICATION/REGISTRY/LISTING:
Required: Completion of MGMA Principles Practice Management Certificate or Practice Management Institute CMOM certification within 90 days of hire

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