Digital Health & AI Integration Intern – Consumer Innovation & Intelligence

Department: Digital Consumer Growth Team (DCGT), Cone Health

Reports To: Manager, Digital Consumer Growth

Location: Hybrid – Cone Health Facilities, Community Sites, and Virtual/Remote Data Collaboration

Cone Health’s Digital Consumer Growth Team is seeking a high-capacity intern who thrives at the intersection of digital engagement, data intelligence, and AI-driven innovation. This hybrid internship role will split its focus between:

1. Direct-to-consumer digital engagement and MyChart activation
2. AI-assisted process improvement, analytics, and data automation

Interns in this role will not only support Cone Health’s enterprise-wide digital health access strategy, but will also serve as an innovation accelerator—working on solutions that automate outreach, enhance data visualization, and streamline internal workflows to drive faster, smarter results across the system.

This is a fast-paced, executive-facing internship designed for students who are both people-oriented and data-fluent—ideal for future leaders in healthcare technology, informatics, and system-level transformation.

This internship position is a time-limited, temporary position with a start date and orientation on 9/15/25. The total number of hours that an intern can work during this timeframe is 250 hours.

Consumer Engagement & Digital Health Education (50%)

- Deliver in-person and virtual MyChart education, helping patients navigate key features (e.g., appointments, test results, secure messaging, eCheck-in, and proxy access).
- Support hospital, clinic, and community events, serving as a digital guide for patients—especially those facing barriers to access such as password resets and account setup.
- Assist in executing culturally tailored outreach strategies, particularly to underrepresented communities (e.g., rural southern, multigenerational, and senior populations).
- Gather and report engagement metrics (activations, utilization deltas, survey feedback) via Epic, Power BI, and event dashboards.

Data & AI Integration for Digital Acceleration (50%)

- Collaborate with the DCGT team to identify operational bottlenecks and recommend AI tools or automations to improve digital outreach efficiency.
- Develop dashboards or automated workflows using tools such as Power BI, Python, Excel, ChatGPT API, or Microsoft Power Automate to support:
  - MyChart impact tracking
  - Event planning logistics
  - Consumer segmentation
  - Executive reporting
- Explore the use of generative AI for digital script creation, FAQs, virtual assistant prototypes, or staff training modules.
- Partner with IT and data analysts to assist in pilot projects around smart automation of MyChart onboarding, proxy workflows, or predictive reporting.

Strong interest in digital health, AI-enabled transformation, and human-centered innovation.
- Excellent interpersonal skills and oral presentation ability for engaging with patients, teams, and leadership.
- Experience with Microsoft Excel, PowerPoint, and at least one data or automation tool (e.g., Power BI, SQL, Python, Tableau, Power Automate).
- Ability to think strategically, work autonomously, and communicate complex ideas clearly.

Preferred:

- Familiarity with Epic MyChart workflows, healthcare data systems, or patient-facing technologies.
- Experience with ChatGPT or OpenAI API, LMS systems, or digital assistant platforms.
- Exposure to customer segmentation, consumer research, or behavioral analytics.