Care Guide

ID 2025-35407
Location
CHAPS Building
Work Location
US-NC-Greensboro
Department : Name
VBCI Assets
Category
OTHER
Position Sub-Category
OTHER
Position Type
Full Time (40 hours/week)
Employment Type
Employee
Exempt/NonExempt
Non-Exempt
FTE
1.00
Workforce Status
Hybrid I
Work Hours
40.00
Provider Schedule (specific schedule)
Monday-Friday, 8:00am-5:00pm
On call Required
No

Overview

The Care Guide provides support for a targeted group of patients to help them navigate their treatment within the organization. This role serves as a patient's advocate, working with the primary care team to improve quality of care and health outcomes for patients, as well as ensure providers and staff are operating at the top of their license and capabilities.

Responsibilities


Provides scheduling assistance to patients, reaching out to patients who have upcoming appointments to ensure they arrive at their appointment on time enabling office-wide efficiency.
Performs tasks such as arranging transportation for patients who would otherwise not be able to attend appointments to support patient and community health.
Serves as a champion for patients, ensuring that primary care team is providing patients with the optimal care.
Partners with the primary care team to enable patients to be connected to both community and network-based health support systems.
Communicates effectively and kindly with patients, families and providers alike to increase understanding and ensure external parties have a positive experience with the organization.
Performs other duties as assigned.

Qualifications


EDUCATION:
Required: High School Diploma or equivalent

EXPERIENCE:
Required: 2 years of experience in Care Management or equivalent university studies course work

LICENSURE/CERTIFICATION/REGISTRY/LISTING:

Options

Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed