Clinical Nurse Triage Team Lead

ID 2025-36041
Location
Professional Fee Billing
Work Location
US-NC-Greensboro
Division : Name
Hospital Clinic Operations
Department : Name
HCO-CV ADMIN SUMMARY
Category
NURSING
Position Sub-Category
RN - OUTPATIENT CARE
Position Type
Full Time (40 hours/week)
Employment Type
Employee
Exempt/NonExempt
Non-Exempt
FTE
1.00
Workforce Status
Onsite
Work Hours
40.00
Provider Schedule (specific schedule)
Monday-Friday from 8:00am till 5:00pm
On call Required
No
Sub Category
RN - Outpatient Care

Overview

The Nurse Triage Team Lead plans the care of pediatric, adolescent, adult, and geriatric patients in the hospital. Working under moderate supervision, this role collaborates with the Triage Nurse Manager to ensure that the department operates smoothly with adequate staffing.

Responsibilities


Monitors phone calls made by staff members to ensure that staff is offering high-quality care in line with the department's goals and objectives.
Responds to workflow issues or questions brought up by staff members in order to coordinate the efficient daily operations of the department.
Manages the staff schedule, adjusting shifts as needed to meet the demands of patient care.
Responds to patient issues and phone calls by escalating them to higher leadership for conflict resolution.
Supports the Triage Nurse Manager by assisting with project and data management to ensure efficiency and eliminate system problems.
Performs other duties as assigned.

Qualifications


EDUCATION:
Required: Associate's Degree
Preferred: Bachelor's Degree

EXPERIENCE:
Required: 3 years as a Registered Nurse and 1 year in a clinical specialty as defined by ANCC or national nursing organizations

LICENSURE/CERTIFICATION/REGISTRY/LISTING:
Required:
Registered Nurse license in North Carolina or a Compact state
BLS (CPR)-American Red Cross or AHA Healthcare Provider

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