People Solutions Navigator

ID 2025-36323
Location
White Box
Work Location
US-NC-Greensboro
Division : Name
System Wide
Department : Name
SW-HR-People and Culture
Category
CLERICAL/ADMIN
Position Sub-Category
HUMAN RESOURCES
Position Type
Full Time (40 hours/week)
Employment Type
Employee
Exempt/NonExempt
Non-Exempt
FTE
1.00
Workforce Status
Onsite
Work Hours
40.00
Provider Schedule (specific schedule)
Monday-Friday 8:30am-5:00pm
On call Required
No
Sub Category
Human Resources

Overview

The People Solutions Navigator serves as the first point of contact for team member and leader inquiries regarding Human Resources concerns. Working under general supervision for routine situations, this role exhibits excellent customer service to resolve various issues.

Responsibilities


Responds to HR inquiries in adherence to established protocol and policies to resolve employee issues.
Participates in the implementation of special projects within Human Resources to promote learning and a positive employee experience.
Aids in conflict resolution by using effective communication techniques to de-escalate the situation.
Maintains knowledge of current laws and HR policies in order to make accurate judgements in response to employee inquiries.
Assists with updating the HR Knowledge Base when new information is encountered that may affect procedures.
Performs other duties as assigned.

Qualifications


EDUCATION:
Required: High School Diploma or equivalent

EXPERIENCE:

LICENSURE/CERTIFICATION/REGISTRY/LISTING:

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