Telecommunications Operator - Full-Time, 7a-3pm

ID 2025-36698
Location
Cone Health
Work Location
US-NC-Greensboro
Division : Name
System Wide
Department : Name
SW-Communications
Category
CLERICAL/ADMIN
Position Sub-Category
COMMUNICATIONS
Position Type
Full Time (40 hours/week)
Employment Type
Employee
Exempt/NonExempt
Non-Exempt
FTE
1.00
Workforce Status
Onsite
Work Hours
40.00
Provider Schedule (specific schedule)
7am - 3pm and Every Other Weekend
On call Required
No
Sub Category
Communications

Overview

The Telecommunications Operator supports the responses to various internal and external telephone inquiries for information and direction to provide superior customer service. Working under close supervision, this position facilitates the distribution of various forms of information in emergency situations.

Responsibilities


Serves as a first point of contact for incoming internal and external calls to ensure patient information is delivered quickly and accurately.
Supports the operation of communication systems, including telephone switchboard, radio, and emergency notification systems.
Contacts individuals regarding calls through paging or interoffice equipment to connect appropriate resources to related problems.
Relays emergency messages received with written or verbal messaging to provide context to those supporting the emergency situations.
Utilizes technology to complete data entry or word processing tasks, including updating directories and typing or proofreading documents.
Assists in logistical arrangement of schedules for internal stakeholders in order to coordinate meetings and staffing.
Performs other duties as assigned.

Qualifications


EDUCATION:
Required: High School Diploma or equivalent

EXPERIENCE:
Required: 1 year

LICENSURE/CERTIFICATION/REGISTRY/LISTING:

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