Customer Service Representative

ID 2025-37194
Location
Off-Site Distribution Center and Offices
Work Location
US-NC-Greensboro
Division : Name
System Wide
Department : Name
SW-Offsite Supply Chain
Category
GENERAL SUPPORT
Position Sub-Category
OTHER
Position Type
Full Time (40 hours/week)
Employment Type
Employee
Exempt/NonExempt
Non-Exempt
FTE
1.00
Workforce Status
Onsite
Work Hours
40.00
Provider Schedule (specific schedule)
8:30am to 5:00pm
On call Required
No

Overview

 
The Customer Service Representative handles questions, comments, and complaints regarding the hospitals services. Under close supervision, this job is the first line of support to resolve routine patient issues as well as provides a positive patient experience. The schedule for this position is 8:30am to 5:00pm.

 

Responsibilities

 

 
  • Answers inbound customer service calls and provides entry-level troubleshooting and resolution to routine customer patient issues.
  • Provides outstanding customer service to ensure service levels are achieved and exceeded.
  • Responds to a high volume of low complexity general inquiries (e.g., general clinic product and pricing information, billing issues, etc.).
  • Provides responses to patient customer inquiries based on pre-determined scripts and other response guidance tools.
  • Refers customers to published materials, secondary sources, or more senior staff.
  • Documents customer patient feedback and complaints to know how to improve and handle customers in the future.
  • Performs other duties as assigned.

Qualifications

 

EDUCATION:
Required: High School Diploma or equivalent

 

EXPERIENCE:
1 years of customer service experience.

 

LICENSURE/CERTIFICATION/REGISTRY/LISTING:
Required:
CPI (de-escalation) and Basic Life Support (BLS) (CPR) - American Red Cross or AHA Healthcare Provider within the first year of employment.

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