Overview

The Clinically Integrated Network (CIN) Liaison serves as a vital link between physicians, practice staff, and CIN leadership, supporting a culture of collaboration, trust, and continuous improvement. This role is responsible for advancing strategic engagement efforts, strengthening the provider experience, and enhancing overall network performance. Through relationship-building, communication management, and cross-functional alignment, the CIN Liaison fosters integration and supports success in a value-based care environment.

Responsibilities

Provider Communication & Engagement: Foster strong provider relationships through regular practice visits, active listening, and trust-building, while implementing a consistent meeting cadence and standardized agenda to support transparent communication. Collect and categorize feedback, escalate key issues, and collaborate on solutions that drive continuous improvement across the CIN.
Onboarding and Retention Support: Collaborate across departments to streamline the provider experience from recruitment through onboarding, with enhanced content, clear expectations, and follow-up through the first 90 days.
Education & Resource Management: Develop and support new and ongoing provider education initiatives, while helping to maintain up-to-date training materials. Service line?specific content will be managed in collaboration with designated content owners.
Clinical and Contractual Knowledge: Maintain a working understanding of relevant contract terms, clinical programs, and service offerings to help providers navigate the network and optimize care coordination.
Cross-Functional Collaboration: Work closely with Quality, Risk Adjustment (RAF), and QPS teams to deepen the liaison team?s knowledge base and deliver value-driven education at the practice level.
Referral Optimization: Strengthen connections between primary care and specialty service lines to support integrated care pathways and improve referral processes across the network.
Network Utilization and Performance Monitoring: Track utilization trends and network engagement to identify opportunities to enhance value, control cost of care, and support population health goals.
Documentation and Reporting: Maintain accurate and organized records, including meeting notes, physician preferences, action plans, and status updates. Generate data-driven reports to inform CIN leadership and guide strategic decisions.
Community and Network Growth: Cultivate community relationships and engage with providers interested in joining the network, supporting long-term growth and strategic alignment.