| The Practice Leader III - Clinical manages staff and oversees all day-to-day department operations. This role collaborates with the Practice Administrator/Manager to identify clinical and/or administrative staff performance issues and works to develop action plans and audits as needed. This position works to on board any new staff, Advanced Practice Providers or physicians and arranges for credentialing, resources and tools necessary to support their work environment. |
| Manages assigned Clinical and/or administrative staff to ensure that the staff members are performing their duties effectively and efficiently. Recruits, hires, and terminates personnel as required to assure efficient and effective workflows, according to policy. Oversees scheduling vacations and scheduling to cover temporary vacating positions. Manages the training of new staff and providers with all related ambulatory clinical workflows. Manages established protocols for all clinical activities and ensures competency check-off for all staff in both Clinical and administrative areas. Ensures a positive guest experience through adherence to Steps of Service protocols and deescalates situations when necessary. Orders and maintains office & clinical supplies as needed. Measures and implements performance improvement activities in all areas of the practice to enhance the efficiency, effectiveness, and quality of operations. Performs other duties as assigned. |
| EDUCATION: |
| Required: Associate Degree in clinical area of certification/ licensure OR High School Diploma and completion of LPN Diploma program or Medical Assistant Program with 6 years of medical practice experience and PPMC Certification or equivalent. Preferred: BS/BA in Healthcare Administration, Nursing, Business or related field. |
| EXPERIENCE: |
| Required: 4 years of medical, leadership, and customer service experience in a healthcare setting; Prior history (formal) of team leadership. Proficiency in EPIC ambulatory. Without a degree, must have 6 years of clinical experience. |
| LICENSURE/CERTIFICATION/REGISTRY/LISTING: |
| Completion of MGMA Principles Practice Management Certificate or Practice Management Institute CMOM certification within 90 days of hire. IF No degree, must have PPMC or equivalent certification at time of hire. Required: LPN Licensure or Current and active certification as a medical assistant by one of the following: American Allied Health (AAH), American Association of Medical Assistants (AAMA), American Medical Certification Association (AMCA), American Medical Technologists (AMT), National Center for Competency Testing (NCCT), National Health career Association (NHA), American Registry of Medical Assistants (RMA), National Healthcare Worker's Association (NHCWA), National Association for Health Professionals (NAHP), National Registry of Medical Assistants (NRMA) BLS (CPR)-American Red Cross or AHA Healthcare Provider |
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