Communication Spec MHC CareLnk

ID 2021-4517
Location
CareLink
Work Location
US-NC-Greensboro
Division : Name
Clinical Services
Department : Name
MHC-CARELink
Category
CLERICAL/ADMIN
Position Sub-Category
COMMUNICATIONS
Position Type
Benefit Eligible (12-39 hours/week)
Employment Type
Employee
Exempt/NonExempt
Non-Exempt
FTE
0.60
Work Hours
24
Provider Schedule (specific schedule)
Sat - Sun 7am - 7pm or 7pm - 7am
On call Required
No
Sub Category
Communications

Overview

 
The Communication Specialist facilitates communications regarding patient transfers, referral admissions and disseminates transport requests to the transport teams as appropriate as to allow for an immediate response to the patient. In addition facilitates physician-to-physician consultation, referrals and admissions for physicians seeking services from Moses Cone Health System. The Communicator serves as a primary point of contact for Moses Cone Health System and the secondary Market for referrals.

The Communications Specialist will also be responsible for data entry for each incident into the Computer Aided Dispatch System (CAD System), communicating with other departments of Moses Cone and surrounding hospitals, coordinating activities with area public safety agencies and 911 Communications Centers to assist with dispatch and transfer of patients.

 

Talent Pool: Administrative & Clerical

Responsibilities

 

 
  • Demonstrates the ability to effectively utilize various communications devices in various situations such as Computers, pagers, voice communications devices (Two-Way Radios) and situations such as Computers, pagers, voice communications devices (Two-Way Radios) and telecommunications systems (Phone Systems).
  • Demonstrates clear and coherent communication skills with all persons throughout the secondary market and within the health system. Maintain ongoing communication with all transport units throughout the entire transport process.
  • Performs data entry for patient referrals, physician consults, unit response times and other data collection and incorporates this information to improve the referral and dispatch process.
  • Demonstrates the ability to receive, appropriately triage, and facilitate all incoming communications in an efficient manner. The communicator notifies the Charge Nurse of potential problems, real situations and delays of patient transport.
  • Maintains accurate and complete follow-up information with referring and receiving physicians and facilities.
  • Ensures completion of all patient charge information generated by CareLink and coordinates its timely entry into the billing interface.
  • Contribute to the unit's departmental annual objectives as defined by the Director each year.
  • Performs other duties and responsibilities as assigned.

Qualifications

 

EDUCATION:
High School Diploma or equivalent, Required

Required: Medical terminology course completion or equivalent experience

with medical terminology required.

 

EXPERIENCE:
1 year office support experience required, 2 years preferred

Previous experience with Microsoft Windows based computer

applications preferred.

2 years previous telecommunications experience preferred in a 911

Center or equivalent Public Safety Dispatch Center.

 

LICENSURE/CERTIFICATION/REGISTRY/LISTING:
REQUIRED

BLS (CPR)-American Red Cross or AHA Healthcare Provider

PREFERRED

North Carolina Medical Responder preferred.

EMT or EMD certifications preferred.

APCO Basic Telecommunicator certifications Preferred.

Public Safety experience preferred. (Police, Fire , EMS or 911

Center)

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