Cone Health

Lead Application Anaylst

ID
2021-4893
Location
ITS Building
Work Location
US-NC-Greensboro
Division : Name
ITS
Category
ITS
Position Sub-Category
INFORMATION SYSTEMS
Position Type
Full Time
Employment Type
Employee
Exempt/NonExempt
Exempt
FTE
1.00
Work Hours
40
Provider Schedule (specific schedule)
Monday-Friday, 8:00 AM - 5:00 PM
On call Required
Yes
Sub Category
Information Systems

Overview

Provides team leadership in technical application support for complex clinical or business applications in the healthcare environment. Includes gathering, analyzing and evaluating user needs, and implementing, optimizing, supporting and troubleshooting clinical or business applications.

Responsibilities


Collaborates with internal and external technical and end user groups to ensure applications and other third party systems meet the organization?s clinical and business needs when building and implementing the system.

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Coordinates, prioritizes and assigns tasks to meet team deadlines. Manages workplans and status updates and determines escalation necessary to manager. Leads work groups and provides management, coordination, and communication as needed across teams.

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Maintains knowledge of new technical concepts and solutions and their application to healthcare. Assists with implementation and support of third party systems.

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Performs in-depth consulting and analysis of end user department workflows, data collection, report details and other technical issues as they relate to design and build decisions. Involves complex qualitative and quantitative analysis on data and information collected as part of application requirement gathering. Understands and translates the business/clinical functionality into system configuration and workflow validations.

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Plans, prepares, and executes test scripts for application testing, new release testing, integration testing, and user acceptance testing. Documents test results, design, change control, system problems, and internal procedures according to departmental standards.

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Provides technical application support, triage, and troubleshooting for complex applications. Participates in on-call coverage for off-hours and application validation during scheduled downtimes. Monitors the systems for data quality, efficiency, operation, and data integrity and appropriately escalates issues/problems.

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Provides the necessary experience and knowledge to ensure all aspects of the application integrate with the other cross functional applications utilized by the organization.

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Qualifications


EDUCATION:
Preferred:

Master?s degree preferred in health, science or business field, or Bachelor's degree preferred with 7 years? experience in relevant field, or Associate's degree with 12 years' experience in relevant field (and achievement of Bachelor?s degree required within 5 years of employment).

EXPERIENCE:
Proven experience with successful project implementations/systems support, Required

Preferred:

Strong working knowledge of hospital / ambulatory clinical and/or business workflows. Experience working with electronic medical records and patient charts, or enterprise systems. In-depth knowledge of Cone Health policies and procedures.

LICENSURE/CERTIFICATION/REGISTRY/LISTING:
REQUIRED

Valid Driver's License | Valid Driver's License

For clinical employees: Must maintain licensure appropriate to clinical education and training, without lapse.

For CHL applications: Must satisfactorily complete required EPIC certification testing.

PREFERRED

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