|The scheduler coordinates and schedules all medical oncology appointments for established patients such as, laboratory, chemotherapy/infusion, physician/APP follow up, injection, flush, nutrition, chemo education, genetics, Coumadin Clinic, symptom management and survivorship appointments; as well as radiology studies and internal/external referral appointments as requested by CHCC providers, nurses and other patient care team members. Scheduler must be able to greet and interact with patients, staff and public with a courteous attitude in a hectic work environment, manage multiple tasks and work well as a team.|
|Demonstrate flexibility when meeting patient care needs as follows: Assist in scheduling appointments, returning telephone calls, and rescheduling appointments in the absence of other schedulers; Assist other schedulers in completing urgent scheduling needs, as well as offering assistance to other schedulers during periods of heavy workloads; Assist nursing, providers, and other staff as needed; Participate and orient new staff as needed; Participate and recognize value as team member; Maintain a safe, clean, and attractive work environment.|
Practice customer service skills as follows: Demonstrate courtesy, dignity, professionalism, and sincerity when communicating with patients, as well as review appointments to ensure understanding when needed; Demonstrate effective communication when referring patients to other offices; Demonstrate effective communication with co-workers, nursing, providers and other staff; Practice standards of behavior in accordance with Cone Health policies.
Print patient information as required by CHCC and CHL as follows: Print schedule/AVS Report for patients to ensure patients are aware of all appointments and to meet meaningful use according to CHL requirements; Review/discuss with patients answering patient questions related to scheduling and working with patients to resolve any issues, concerns, or conflicts.
Reschedule patient appointments, as follows: Accurately reschedule patient appointments cancelled due to physician out-of-office requests, and inform research nurse if patient is currently on research protocol; Accurately reschedule patient appointments when requested by patient, and inform research nurse if patient is on research protocol, and inform physician/nurse if patient is rescheduling chemotherapy appointment; Accurately reschedule missed appointments or appointments requiring reschedule via POF from providers, nurses or other care team members; Document rescheduled appointment information and method used to contact patient in EMR.
Schedule patient appointments as follows: Act on schedule messages from the scheduling pooling the EMR on a daily basis continually throughout the day; Accurately evaluate and cross check orders in check out note with referrals and chemotherapy/supportive therapy care plans in the EMR working directly with providers, nurses, and other care team members to resolve conflicts; Accurately coordinate and schedule multiple appointment combinations with multiple providers using multiple resources within the Medical Oncology Department as ordered on the checkout note as patients leave the office; Works in collaboration with the chemotherapy/infusion scheduler to accurately coordinate and schedule chemotherapy appointments; Accurately coordinate and schedule appointment requests with other offices providing care to our patients, such as radiology facilities and other physician offices. Forward urgent orders/requests for radiology and echo appointments to Managed Care Department for insurance verification and authorization; Document appointment information and method used to contact patient in EMR; Take, reroute, return and document numerous telephone calls throughout the day within the required time limits per department expectations/guidelines.
|High School Diploma or equivalent, Required|
|Knowledge of anatomy, physiology, and medical terminology required. Minimum of six months' appointment scheduling, medical office front desk, or patient care experience required. |
One year related experience considered.
An equivalent combination of education and experience may be considered.