Cone Health

Patient Access Lead

ID
2021-5846
Location
Medical Arts and Cancer Center
Work Location
US-NC-Burlington
Division : Name
Alamance Regional Medical Center
Department : Name
ARMC-ED PATIENT ACCESS
Category
CLERICAL/ADMIN
Position Sub-Category
ADMISSIONS
Position Type
Full Time
Employment Type
Employee
Exempt/NonExempt
Non-Exempt
FTE
1.00
Work Hours
40
Provider Schedule (specific schedule)
Monday-Friday, 6:30 PM - 3:00 AM; every 4th weekend
On call Required
No
Sub Category
Admissions

Overview

 
Coordinates and supervises the daily work flow and scheduling of all patient access staff. Responsible for providing feedback on daily processes and staffing issues to the Patient Access Supervisor. Assists Supervisor with staffing oversight, key performance reporting and analysis, QA process and other duties as assigned.

Delivers excellent customer service utilizing Relationship Based Care to advocate for safety, patient preferences, and optimal communication through partnering with patients/families and colleagues, including all internal and external customers.

 

Responsibilities

 

 
Staffing and supply orders management according to budget guidelines and department needs

Maintain QA statistics and report results to Supervisor

Oversee the daily activities of the patient access area (Admission or ED) to ensure department standards are met which includes staffing levels for daily assignments and is accountable and participates in the registration workflow.

Assists Supervisor in educating staff of any changes pertinent to their roles

Work closely and professionally with internal and external departments in efforts to maintain a teamwork approach

Collect/request deposits and copays and maintain the performance indicators as outlined in goals; complete daily reporting

Assists in resolving patient concerns. Demonstrates knowledge of occurrence reporting system and utilizes system to report potential safety issues.

Assist Supervisor to ensure all personnel department policies and procedures are followed. Acts in capacity of supervisor in his/her absence, and informs supervisor of all issues upon his/her return.

Qualifications

 

EDUCATION:
High School Diploma or equivalent, Required

 

EXPERIENCE:
3 Years, Revenue Cycle Experience, Required

 

LICENSURE/CERTIFICATION/REGISTRY/LISTING:
 

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