Cone Health

Patient Engagement Agent

ID
2021-6254
Location
White Box
Work Location
US-NC-Greensboro
Division : Name
Cone Health Medical Group
Department : Name
CVD-CV Church Street
Category
CLERICAL/ADMIN
Position Sub-Category
SCHEDULER
Position Type
Full Time
Employment Type
Employee
Exempt/NonExempt
Non-Exempt
FTE
1.00
Work Hours
40
Provider Schedule (specific schedule)
8-5
On call Required
No
Sub Category
Scheduler

Overview

This position handles all first call resolution for the practices assigned to the call center. The employee will transfer calls as appropriate, and/or make appointments as necessary. For procedures, the employee may pre-register the patient, verifying insurance, etc. In addition, the employee will assist with making referrals.

Responsibilities


Answers all inbound and/or places outbound telephone calls as assigned and appropriately directs callers and ensures all calls are handled efficiently and in a timely manner. Consistently exhibits the highest level of service to all callers and fellow staff.

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Assists with identifying and initiating necessary referrals for specialist appointments, procedures and tests.

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Contacts patients by phone to remind them of upcoming appointments, relay instructions and/or to ask follow-up care questions as needed. Cancels and reschedules appointments as needed.

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Opens, sorts and distributes all types of mail and correspondence as is necessary and assigned.

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Organizes, expedites and follows-up on any paperwork related to patient care.

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Schedules various types of appointments for providers and communicates any necessary instructions to the patient.

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Takes requests for refills, labs and test results, if required. Assists with patient call backs as is appropriate.

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Qualifications


EDUCATION:
High School Diploma or equivalent, Required

EXPERIENCE:
Minimum 1 year of related experience, Required

Preferred: prior practice scheduling, front office experience. May consider prior call center experience

LICENSURE/CERTIFICATION/REGISTRY/LISTING:
REQUIRED

PREFERRED

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