The role of the Patient Access Advocate I is vital to our front office operations. As the first point of contact the role is responsible for creating a welcoming environment for all internal and external customers and ensuring all pre and post appointment tasks are completed with accuracy and efficiency.
The purpose of this position is to register all patients needing services. The role is responsible for obtaining accurate and complete demographic, financial, and medical information. The person performing this role anticipates and acts on the needs of our customers to enhance the patient experience. The schedule for this role is Mon. -Fri., 3:00 PM - 11:00 PM.
Primary Responsibilities:
- Engages patients throughout the registration process to create a welcoming and positive patient experience.
- Appropriate patient identification.
- Collecting accurate and thorough patient demographic data.
- Obtaining insurance information and verifying eligibility and benefits.
- Determining and collecting patient financial liability.
- Referring patients to a Patient Financial Resource Specialist as needed for assistance with financial counseling.
- Patient Registration and Financial Clearance completed at the bedside within an emergency care setting.
Provides clinical social work services related to patients? and family members? current and post-acute psychosocial and clinical needs. Completes psychosocial assessments; provides crisis intervention, emotional support, and short-term counseling with regard to diagnosis, treatment, and post-discharge plan; and creatively identifies and accesses resources to optimize effective and efficient patient care outcomes in collaboration with other members of the multi-disciplinary team.
Serves patients with acute episodes of severe and persistent mental illness and/or patients with new onset psychiatric and mental health needs. Utilizes principles of individual, group and family therapy theories. (Behavioral Health)
This position is accountable to work under the supervision of a registered pharmacist and assist in the various activities of the pharmacy department in order to provide quality patient care in a designated setting. Candidates have the ability to foster a top-tier employee engagement culture throughout Cone Health. This role requires advanced leadership qualities given their additional responsibility, competency assessment, and project assignments that go beyond the certified technician role.
A validating technician is permitted to validate only the following functions of other registered pharmacy technicians in filling floor stock and unit dose distribution systems for inpatients in the hospital.
(A)stocking of patient care unit medication inventories;
(B)stocking of ancillary drug cabinet inventories;
(C)stocking of automated dispensing or drug supply devices;
(D)stocking of emergency kits; and
(E)prepackaging of prescription drugs within the Hospital pharmacy.
With respect to compounded or admixed prescription drugs (whether sterile or non-sterile), a validating technician may validate the filling of floor stock and unit dose distribution systems only after a pharmacist has verified that the compounded or admixed prescription drugs have been prepared correctly.
Talent Pool: Allied Health
Assesses, plans, implements, documents, organizes prioritize, delegates, supervises and coordinates the care of neonatal, pediatric, adolescent, adult, geriatric as prescribed within parameters of the NC Nurse Practice Act.
Talent Pool: Nursing
This position is responsible to maintain regulatory and professional standards and exhibit strong decision-making capabilities. A close working relationship with Radiology leadership, radiologists, and the medical staff is required to maintain a cost-effective and patient-focused service. This position is responsible to provide care for patients undergoing Diagnostic Radiology procedures using the approved workflows and procedural protocols. Technologists in this position are able to demonstrate full knowledge of Diagnostic Radiology equipment. Radiologic Technologists are authorized to handle and administer contrast media in accordance with radiology processes and procedures. Competencies are completed through the Radiology department. Talent Pool; Allied Health
Promote a safe environment for patients that are deemed at risk for suicide or require supervision for safety reasons. Provides Sitter services under the supervision of the Registered Nurse. This position serves the following age categories: pediatric, adolescent, adult and geriatric.
For patients presenting to the Behavioral Health Hospital, refer to specific policy related to the Behavioral Health Safety Policy.
Promote a safe environment for patients that are deemed at risk for suicide or require supervision for safety reasons. Provides Sitter services under the supervision of the Registered Nurse. This position serves the following age categories: pediatric, adolescent, adult and geriatric.
For patients presenting to the Behavioral Health Hospital, refer to specific policy related to the Behavioral Health Safety Policy.
Promote a safe environment for patients that are deemed at risk for suicide or require supervision for safety reasons. Provides Sitter services under the supervision of the Registered Nurse. This position serves the following age categories: pediatric, adolescent, adult and geriatric.
For patients presenting to the Behavioral Health Hospital, refer to specific policy related to the Behavioral Health Safety Policy.
Provides basic patient care according to the skills and competency guidelines set by the N.C. Division of Facility Services. Provides patient care under the supervision of the Registered Nurse and documenting within the scope of practice into the EMR. Performs clerical and receptionist duties. Serves as the communication liaison for patients/family, nursing staff, physicians and other hospital departments. Maintains unit/patient supplies. May have access to non-controlled medication storage areas on the patient care units if and only when their job responsibilities require that access, such as transferring non-controlled substance medications from one storage location site to another or when helping other licensed healthcare professionals retrieve non-controlled substance medications. Talent Pool: Nursing Support
Provides basic patient care according to the skills and competency guidelines set by the N.C. Division of Facility Services. Provides patient care under the supervision of the Registered Nurse and documenting within the scope of practice into the EMR. Performs clerical and receptionist duties. Serves as the communication liaison for patients/family, nursing staff, physicians and other hospital departments. Maintains unit/patient supplies. May have access to non-controlled medication storage areas on the patient care units if and only when their job responsibilities require that access, such as transferring non-controlled substance medications from one storage location site to another or when helping other licensed healthcare professionals retrieve non-controlled substance medications. Talent Pool: Nursing Support
Accountable for operational throughput with patients, families, nursing staff and physicians, between departments and with outside agencies. Provides on-site problem solving for incidents, notifying/involving administrators and Directors as indicated. The AC coordinates nursing service with other hospital departments to achieve optimal patient care. Represents nursing administration and hospital administration during their absence. Talent Pool: Nursing
Assesses, plans, implements, documents, organizes prioritize, delegates, supervises and coordinates the care of neonatal, pediatric, adolescent, adult, geriatric as prescribed within parameters of the NC Nurse Practice Act.
Talent Pool: Nursing
Assesses, plans, implements, documents, organizes prioritize, delegates, supervises and coordinates the care of neonatal, pediatric, adolescent, adult, geriatric as prescribed within parameters of the NC Nurse Practice Act. Talent Pool: Nursing
This position is accountable for directing and providing leadership to designated areas in the Heart Center and Vascular Institute. This includes clinical and operational responsibility for the Cardiac Catheterization Lab, Electrophysiology Lab, Cath Holding Room, and Peripheral Vascular Lab. This position will function as both a daily operational supervisor and clinician. This role will provide leadership in the areas of orientation, training, clinical oversight, completions of competencies, and primary oversight in the daily operation of the lab.
Talent Pool: Nursing
This Pharmacy Business Coordinator will ensure optimal revenue capture for pharmaceuticals across the Cone Health Enterprise. This position will:
- Serve as a liaison between pharmacy, clinical specialties, EPIC Willow, and the Revenue Cycle Team to support medication billing compliance and financial performance for hospital and professional based billing systems.
- Identify and prioritize opportunities to optimize pharmacy revenue across the enterprise.
- Provide financial analysis and education to site and system stakeholders to drive optimal pharmacy revenue capture.
- Serve as a system expert on medication-related compliance billing and charging topics.
- Develop policies and/or guidelines to improve revenue capture, integrity, and compliance.
- Communicate findings to management and oversee implementation of approved recommendations to ensure appropriate revenue capture.
Talent Pool: Allied Health
LOCATION: LeBauer Primary Care at MedCenter High Point
CITY: High Point
JOB DETAILS:
Exempt: Yes (Salaried)
FTE: 1 (40 hours/week)
Schedule: Monday-Friday, 8a-5p
Call: No
EDUCATION:
Appropriate Degree required from accredited Nurse Practitioner or Physician Assistant Program
EXPERIENCE:
Must be able to see all ages, newborn to adult.
Open to new graduates
LICENSURE/CERTIFICATION/REGISTRY/LISTING:
REQUIRED
BLS (CPR) | American Heart Association or American Red Cross
Current PA or NP licensure in the State of NC
DEA License
ESSENTIAL JOB FUNCTIONS:
Communicates professionally, compassionately and effectively with patients, co-workers and referring physicians.
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Provides appropriate patient assessment and establishes evidence-based plan of care with physician input when deemed to be appropriate.
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Provides patient education, discusses ongoing care, medications, resources for self-education, and when and how to contact the practice for emergent care.
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Responds quickly and professionally to emergent care demands, family concerns and nursing questions.
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Reviews, interprets and integrates patient data.
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Uses all electronic and computerized resources to provide timely and accurate patient care.
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CONDITIONS OF EMPLOYMENT:
* Maintain licensure/certification/registry/listing
* Annual mandatory requirements (e.g., flu shot, education, employee health)
If you have any questions about this position, please contact:
R.T. Then
Cone Health Physician Recruitment Consultant
RT.Then@ConeHealth.com
Cone Health is an equal-opportunity employer.
Talent Pool: Advanced Practice Providers
The role of the Patient Access Advocate II is vital to our front office operations. This role allows you to expand on your proven customer service and medical technology skill sets and positions you as the expert liaison for patient and clinic relations. This role primarily focuses on providing excellent customer service, insurance verification, referral management and in some practices orienting Patient Access Advocate I new hires to be set up for success.
Provides basic patient care according to the skills and competency guidelines set by the N.C. Division of Facility Services and the North Carolina Board of Nursing, Nurse Aide Central Registry. Provides patient care under the supervision of the Nurse, reporting observations, and documenting within the scope of practice into the EMR. May have access to non-controlled medication storage areas on the patient care areas if and only when their job responsibilities require that access, such as transferring non-controlled substance medications from one storage location site to another or when helping other licensed healthcare professionals retrieve non-controlled substance medications.
Talent Pool: Certified Nursing Assistant
Drawbridge ED, Emergency, Greenboro, NT, CNA, Nurse Tech
LOCATION: All Cone Health Occupational Health sites
CITY: Greensboro, Kernersville, Burlington
JOB DETAILS:
Schedule: Monday-Friday, 8a-5p.
No nights, no weekends, no holidays
Call:No
EDUCATION:
Appropriate Degree required from accredited Nurse Practitioner or Physician Assistant Program
EXPERIENCE:
Preferred: 1 year experience as a provider in an Occupational Health, ER, Wellness, or Primary Care setting;
Open to new graduates
LICENSURE/CERTIFICATION/REGISTRY/LISTING:
REQUIRED
BLS (CPR) | American Heart Association or American Red Cross
Current PA or NP licensure in the State of NC
DEA License
ESSENTIAL JOB FUNCTIONS:
The NP/PA is responsible for providing direct care to clients for the purpose of health promotion and disease management; case management to facilitate positive outcomes for employees/clients impacted by illness; program development and management related to the health needs of the organization; health expertise in collaboration with other members of the health and safety infrastructure to provide consultation as needed by members of the organization; communication and training to effectively educate clients about disease risk and their role in reducing risk of illness; appropriate administrative functions; and employee education, medical surveillance programs, and wellness programs.
Demonstrates a working knowledge of medical/surgical practice, occupational health, OSHA standards, and government regulations as well as an understanding of how to apply this knowledge to medical surveillance and treatment.
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Demonstrates competence with physical diagnostic skills, medical and occupational history taking, and documentation of all relevant findings.
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Demonstrates the highest standards of honesty and integrity in all dealings, both related and unrelated to hospital business.
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Demonstrates willingness to seek help from the medical director or supervising physicians when questions arise which are beyond the scope of the employee's expertise, training, or experience.
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Develops treatment plans in accordance with established clinical protocols and consideration of all physical and psychosocial factors that may impact the client situation, and establishes a rapport with clients to provide support, education, and counseling.
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Develops treatment protocols and clinical pathways in collaboration with the supervising physician.
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Documents assessments, treatments, outcomes, work and disability status, and screenings in a thorough manner. Maintains clear and concise records for individual and corporate clients to meet the requirements of the department, the company and any applicable standards or laws.
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Exercises an ability to assess and anticipate health risks throughout the company by analyzing data to determine health issues and employee groups at risk
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Provides pre-employment physical exams, medical surveillance exams, and evaluation and treatment of health problems for clients
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Utilizes principles of case management to achieve best outcomes for clients in a cost-effective manner and acts as a liaison between the client and providers to whom he/she is referred.
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CONDITIONS OF EMPLOYMENT:
* Maintain licensure/certification/registry/listing
* Annual mandatory requirements (e.g., flu shot, education, employee health)
If you have any questions about this position, please contact:
R.T. Then
Cone Health Physician Recruitment Consultant
RT.Then@ConeHealth.com
Cone Health is an equal opportunity employer.
Talent Pool: Advanced Practice Providers
The Certified Medical Assistant provides team based patient care as directed by the Physician. They provide support to nursing, lab, clerical, and Physician staff in order to facilitate positive patient outcomes. Clinical knowledge and skills relate to newborn, pediatric, adolescent, adult, and geriatric populations.
**Participation in a Clinical Orientation and Competency Evaluation, and ability to pass a Clinical Skills Assessment and Medication Administration test within ninety (90) days of hire, and within 3 attempts.**
Talent Pool: Nursing Support
To function as a member of the Department for Spiritual Care and Wholeness, providing pastoral care and counseling to patients, families and staff of the Health System. This position serves all age groups in the Health System.
Talent Pools: Corporate Services/Professional
The Service Desk Associate will is a frontline contributor to the customer satisfaction through fostering collaboration among and between team members as well as other support service departments. The Analyst will communicate with and dispatch a wide variety of customer service requests to the department?s staff that the call center supports. The analyst will serve as the principal customer service liaison to multiple clients so strong positive customer service skills are essential. In addition, the associate may be responsible for the life safety and communications hub for our patients, visitors and employees in the health system. This position is system critical and staffed system wide 24 hours a day, 365 days a year to include holidays, weekends and inclement weather.
This role is 2nd shift; 3p-11p. Location will primarily be at Annie Penn in Reidsville with 2 days at ARMC in Burlington.
Talent Pools: Corporate Services/Professional
This position works in collaboration to define project scope, goals, and deliverables working towards operational needs. The Project Coordinator will contribute to multiple projects ensuring coordination and implementation align to division goals and organizational strategic priorities.
This position will support the system-wide Diversity, Equity & Inclusion office within the People + Culture department of Cone Health.
Talent Pool: Administrative & Clerical
Performs a variety of functions to include receiving paper documents from both the hospitals and physician practices, preps the paperwork, scans the paperwork, indexing of the scanned paperwork and completes quality reviews according to procedure. Maintains accuracy of reports to ensure all are received and processed.
Talent Pools: Corporate Services/Professional
Perform in-depth analysis of workflows, data collection, report details, and other technical issues associated with Epic software and other digital platforms. Collaborates with other team members to assist in design, validation, and problem resolution related to the electronic health record.
Talent Pools: Corporate Services/Professional
Provides clinical social work services related to patients? and family members? current and post-acute psychosocial and clinical needs. Completes psychosocial assessments; provides crisis intervention, emotional support, and short-term counseling with regard to diagnosis, treatment, and post-discharge plan; and creatively identifies and accesses resources to optimize effective and efficient patient care outcomes in collaboration with other members of the multi-disciplinary team.
Serves patients with acute episodes of severe and persistent mental illness and/or patients with new onset psychiatric and mental health needs. Utilizes principles of individual, group and family therapy theories. (Behavioral Health)
Provides clinical social work services related to patients? and family members? current and post-acute psychosocial and clinical needs. Completes psychosocial assessments; provides crisis intervention, emotional support, and short-term counseling with regard to diagnosis, treatment, and post-discharge plan; and creatively identifies and accesses resources to optimize effective and efficient patient care outcomes in collaboration with other members of the multi-disciplinary team.
Serves patients with acute episodes of severe and persistent mental illness and/or patients with new onset psychiatric and mental health needs. Utilizes principles of individual, group and family therapy theories. (Behavioral Health)
Talent Pool: Allied Health
Come join our Rehab team in Burlington, NC at Alamance Regional Medical Center! This position will provide evaluation and treatment for a variety of patient diagnoses, both neuro and ortho. Our patients are scheduled one-on-one for 45 minutes. Our OT’s are cross-trained to acute care and do participate in a weekend rotation (approx. every 7 weeks). Alamance Regional Medical Center is located right off of I-40 with easy access from both the Triad and Triangle regions. Hours are Mon-Thurs – 8-hour days and Fri - 4-hour day. This position is accountable to evaluate and treat all patients referred for Occupational Therapy services, to assist in their return to optimal functional abilities, and to prevent additional disability. This includes communication with physicians and other health care personnel to assist in providing quality patient care.
This position is accountable to evaluate and treat all patients referred for Occupational Therapy services, to assist in their return to optimal functional abilities, and to prevent additional disability. This includes communication with physicians and other health care personnel to assist in providing quality patient care.
Responsible for daily operations of assigned department(s) for the provision of effective patient care. Accountable for staff supervision and patient care management for a select program and/or a defined workgroup. Identifies and accomplishes program goals and outcomes. Maintains regulatory and professional standards/requirements. Supports and maintains a cost effective, progressive and customer-focused service.
Talent Pool: Nursing
Provides basic patient care according to the skills and competency guidelines set by the N.C. Division of Facility Services and the North Carolina Board of Nursing, Nurse Aide Central Registry. Provides patient care under the supervision of the Nurse, reporting observations, and documenting within the scope of practice into the EMR. May have access to non-controlled medication storage areas on the patient care areas if and only when their job responsibilities require that access, such as transferring non-controlled substance medications from one storage location site to another or when helping other licensed healthcare professionals retrieve non-controlled substance medications. Talent Pool: Nursing Support
Under the direction of the RN or MD, provides quality patient care using the nursing process standards and policies established by the North Carolina Nurse Practice Act and hospital standards.
Under the direction of the RN or MD, provides quality patient care using the nursing process standards and policies established by the North Carolina Nurse Practice Act and hospital standards. Talent Pool: Nursing
Assesses, plans, implements, documents, organizes prioritize, delegates, supervises and coordinates the care of neonatal, pediatric, adolescent, adult, geriatric as prescribed within parameters of the NC Nurse Practice Act.
Talent Pool: Nursing
Provides coding and billing support. Assists with educating physicians, management, support staff and administration. Identifies possible revenue opportunities. Codes office, hospital, nursing home, surgery and/or procedures as directed for specific practices.
Talent Pools: Corporate Services/Professional
Provides basic patient care according to the skills and competency guidelines set by the N.C. Division of Facility Services and the North Carolina Board of Nursing, Nurse Aide Central Registry. Provides patient care under the supervision of the Nurse, reporting observations, and documenting within the scope of practice into the EMR. May have access to non-controlled medication storage areas on the patient care areas if and only when their job responsibilities require that access, such as transferring non-controlled substance medications from one storage location site to another or when helping other licensed healthcare professionals retrieve non-controlled substance medications. Talent Pool: Nursing Support
Provides basic patient care according to the skills and competency guidelines set by the N.C. Division of Facility Services and the North Carolina Board of Nursing, Nurse Aide Central Registry. Provides patient care under the supervision of the Nurse, reporting observations, and documenting within the scope of practice into the EMR. May have access to non-controlled medication storage areas on the patient care areas if and only when their job responsibilities require that access, such as transferring non-controlled substance medications from one storage location site to another or when helping other licensed healthcare professionals retrieve non-controlled substance medications. Talent Pool: Nursing Support
Assesses, plans, implements, documents, organizes prioritize, delegates, supervises and coordinates the care of neonatal, pediatric, adolescent, adult, geriatric as prescribed within parameters of the NC Nurse Practice Act.
Talent Pool: Nursing
The Certified Medical Assistant provides team based patient care as directed by the Physician. They provide support to nursing, lab, clerical, and Physician staff in order to facilitate positive patient outcomes. Clinical knowledge and skills relate to newborn, pediatric, adolescent, adult, and geriatric populations.
**Participation in a Clinical Orientation and Competency Evaluation, and ability to pass a Clinical Skills Assessment and Medication Administration test within ninety (90) days of hire, and within 3 attempts.**
Talent Pool: Nursing Support
Assesses, plans, implements, documents, organizes prioritize, delegates, supervises and coordinates the care of neonatal, pediatric, adolescent, adult, geriatric as prescribed within parameters of the NC Nurse Practice Act. Talent Pool: Nursing
This position is accountable for taking care of patients and completing all clinical responsibilities. Provides multidisciplinary team coordination services to the assigned areas. Provides medical education to residents, interns and other students. The incumbent participates in or contributes to an environment to advance medical research. The incumbent provides independent judgment in diagnosis and treatment of patients, formulation of treatment plans, and direction of the interdisciplinary team in achieving the goals of the patient care plan.
This position is accountable for meal service for all patients on a daily basis. Responsibilities include obtaining patients' menu selection; processing tray tickets and nourishments according to the patients' diet prescription; accurately serving food and beverages to patients in accordance with diet; and verbally communicating patient concerns to clinical dietitian (education needs, inadequate meal consumption, etc.). Serves as the point of contact for patient care units. May have access to non-controlled medication storage areas on the patient care areas if and only when their job responsibilities require that access, such as transferring non-controlled substance medications from one storage location site to another or when helping other licensed healthcare professionals retrieve non-controlled substance medications.
This position is responsible to maintain regulatory, professional standards and demonstrate full knowledge of Diagnostic Radiology equipment. Diagnostic Radiology procedures aid in the practice of Occupational Health, which focuses on promotion and restoration of health, prevention of illness and injury and protection from occupational and environmental hazards. Radiologic Technologists are authorized to handle and administer contrast media in accordance with radiology processes and procedures. Competencies are completed through the Radiology department. Talent Pool; Allied Health
This position is responsible to maintain regulatory, professional standards and demonstrate full knowledge of Diagnostic Radiology equipment. Diagnostic Radiology procedures aid in the practice of Occupational Health, which focuses on promotion and restoration of health, prevention of illness and injury and protection from occupational and environmental hazards. Radiologic Technologists are authorized to handle and administer contrast media in accordance with radiology processes and procedures. Competencies are completed through the Radiology department.Talent Pool; Allied Health
This position performs a variety of duties in the provision of quality care during the patient?s experience in Radiology. This position assists and supports the imaging staff in the completion of procedures. Talent Pool; Allied Health
This position is responsible to maintain regulatory and professional standards and exhibit strong decision-making capabilities. A close working relationship with Radiology leadership, radiologists, and the medical staff is required to maintain a cost-effective and patient-focused service. This position is responsible to provide care for patients undergoing Diagnostic Radiology procedures using the approved workflows and procedural protocols. Employees in this position are able to demonstrate full knowledge of Diagnostic Radiology equipment. Radiologic Technologists are authorized to handle and administer contrast media in accordance with radiology processes and procedures. Competencies are completed through the Radiology department. Talent Pool; Allied Health
This position is responsible to maintain regulatory and professional standards and exhibit strong decision-making capabilities. A close working relationship with Radiology leadership, radiologists, and the medical staff is required to maintain a cost-effective and patient-focused service. This position is responsible to provide care for patients undergoing Diagnostic Radiology procedures using the approved workflows and procedural protocols. Employees in this position are able to demonstrate full knowledge of Diagnostic Radiology equipment. Radiologic Technologists are authorized to handle and administer contrast media in accordance with radiology processes and procedures. Competencies are completed through the Radiology department. Talent Pool; Allied Health
This position is responsible to maintain regulatory and professional standards and exhibit strong decision-making capabilities. A close working relationship with Radiology leadership, radiologists, and the medical staff is required to maintain a cost-effective and patient-focused service. This position is responsible to provide care for patients undergoing Diagnostic Radiology procedures using the approved workflows and procedural protocols. Employees in this position are able to demonstrate full knowledge of Diagnostic Radiology equipment. Radiologic Technologists are authorized to handle and administer contrast media in accordance with radiology processes and procedures. Competencies are completed through the Radiology department. Talent Pool; Allied Health
Talent Pool - Administrative & Clerical
The purpose of this position is to register all patients needing services. The role is responsible for obtaining accurate and complete demographic, financial, and medical information. The person performing this role anticipates and acts on the needs of our customers to enhance the patient experience. The schedule for this position is every Friday & Saturday, 3rd shift.
Primary Responsibilities:
- Engages patients throughout the registration process to create a welcoming and positive patient experience
- Appropriate patient identification
- Collecting accurate and thorough patient demographic data
- Obtaining insurance information and verifying eligibility and benefits
- Determining and collecting patient financial liability
- Referring patients to a Patient Financial Resource Specialist as needed for assistance with financial counseling
- Patient Registration and Financial Clearance completed at the bedside within an emergency care setting
Talent Pool: Allied Health
